Shipping policy

Shipping

All orders are fully insured and shipped via UPS 2nd Day Air. UPS Next Day Air is available at checkout for expedited service. An adult signature is required upon delivery; this cannot be waived after dispatch. All packages will be fully insured unless otherwise stated on the product page. We do not ship to P.O. Box numbers.  

UPS makes three delivery attempts. If missed, the package will be returned and reshipped for a $15 fee (domestic orders). Satomi Kawakita Jewelry is not liable for missed attempts or UPS delivery issues.  

If you’re unavailable to sign for the package, consider shipping to your workplace or a trusted person. We advise against waiving the signature requirement or shipping to PO boxes for security reasons.  

Waiving the signature requirement or shipping to a PO box terminates insurance upon delivery. Should you choose this option, notify us within one hour of ordering, confirming that you accept the risk.  

Please note that the delivery times you choose at checkout are only estimates, and the actual delivery date is dependent on the carrier and may vary accordingly. Satomi Kawakita Jewelry is not responsible for delays in shipping or delivery due to force of nature or other unmanageable events.  

Delivery windows from UPS/USPS are estimates and may vary. We are not responsible for carrier delays, natural events, or other unforeseen complications. Shipping fees are non-refundable, and duties/taxes on returned items are not covered.

*Our Travel Jewelry Cases and Earring Backs are shipped via USPS Priority Mail and do not require signature.

International Orders

We ship internationally via UPS. A shipping charge of $80.00 ($50.00 for Canada) will be added to the price of our products. It usually takes 3 to 10 business days depending on the destination. Additional time might be necessary for customs clearance so please do plan ahead. All packages will be fully insured. Duties and taxes are included at checkout based on the requirements of your respective territory/region and will not be due on delivery unless otherwise selected.

Please note that once a package is in route it is unable to be altered, paused, or cancelled due to the nature of our insurance restrictions and customs processing procedures. If you have any questions or concerns about this, please contact our team or add a note to your order during checkout so that our team may assist you prior to dispatch of the item(s).