FAQs

For arrival by December 24th, we strongly recommend placing your order by 2:00 PM EST Thursday, December 18th.

For In-stock orders placed after this time, we recommend selecting Next Day Air shipping for it to arrive by December 24th.

This upgraded shipping service is available at checkout. These timelines apply to domestic in-stock orders only. For special orders, lead times can vary; please contact us if you need your special order in time for the holidays.

Purchase deadline for in-stock orders to arrive on or before December 24th

• UPS 2nd Day Air - Thursday, December 18th (Fee: $15)
• UPS Next Day Air - Monday, December 22nd (Fee: $50)

In-stock orders placed between December 24th and January 1st will be fulfilled after our offices reopen on Friday, January 2nd, 2026.

Yes! Since many orders are being placed as gifts for the holidays, we have extended our return window for in-stock purchases only. If you need to return your order, please contact us by Monday, January 5th, 2026.

For more information about how to initiate a return, please see our return instructions.

Not to worry! A total of three separate delivery attempts will be made. If you are to miss the first attempt, please note that two additional attempts will be made the following business day(s). 

In the case you miss all three attempts, your package will automatically be returned to us. Upon its arrival, we will reach out to you to confirm if you would like to ship it to another address. Once we receive your confirmation, we will send along a re-shipment invoice for  $15.00. Please note that it can take up to 5 business days for the package to be returned to our offices.

Our carrier does not allow the receiver to make any changes on the package once it has been dispatched from our offices. Any sort of alterations on the shipment must be requested by us, the sender. Due to the terms of our insurer, we cannot remove the signature requirement or reroute the package to a UPS Store after the parcel has been dispatched from our offices.

Once the package is dispatched, we are only able to reroute the parcel to a different residential or commercial address. Please contact us with any reroute requests and we would be happy to assist you to the best of our ability. Please note that a reroute cannot be guaranteed and will depend on the location and status of your package.

Adult signature requirements are in place by our carrier to ensure the safest arrival of your order. In the case you need it removed, please note that this is only possible if we receive your request before the package has been dispatched. The signature requirement cannot be removed once the package has been dispatched.

If you need the signature requirement removed prior to shipping, please note that doing so will affect the insurance on your package. Without the signature, we are only able to insure your package for up to $1,00.00. Additionally, if anything were to happen to your order between delivery and your receival, we will be unable to assist you with a refund. If these terms and conditions are okay with you, please contact us  with your confirmation within 1 hour of making your purchase. If we do not receive your message in time, the package will be shipped with the signature requirement intact and we will be unable to remove it.

We can request a reroute to another nearby residential or commercial address if you are unable to sign for the package at your original address. We cannot reroute the package to a UPS Store for pickup at this time.

Please reach out to us as soon as possible with the full name, street address (unit number if applicable), and cell phone number where you would like the package rerouted. Once received, we will reach out to the carrier to see if a reroute is possible. This may be possible depending on the location and status of your package and may take up to 48 hours to be processed and cannot be guaranteed.

Please note that we cannot request a reroute after the third delivery attempt has been made. Upon the third failed delivery, the package will automatically be returned to us.

We can confirm that any adult (21+) is able to sign for the package and their name does not need to match the name on the shipping label.

Once a package has been shipped, it is not possible to reroute the package for a pickup at a UPS Store at this time. We apologize for this inconvenience!

Due to higher risk of theft at these locations, our insurer restricts us from rerouting packages to a UPS Store after they have been dispatched from our offices. If you need your package shipped to a UPS Store directly, please see below for details.

Due to higher risk of theft, our insurer restricts us from shipping orders to these types of locations. In the case your order needs to be shipped to a PO box or UPS Store, this is only possible if requested prior to the package’s dispatch from our offices.

Please note that shipping to UPS Stores, shipping warehouses, and PO boxes will affect the insurance on the package. If anything were to happen to your package between delivery and your receival, we will be unable to assist you with a refund. Additionally, a valid government ID will be required upon pickup at these locations. The name on the  If these terms and conditions are okay with you, please contact us  with your confirmation within 1 hour of making your purchase.

We are terribly sorry that your package was lost! Please contact us as soon as possible and we will open an investigation with our carrier. All of our shipments are fully insured and we will assist you with locating the package. If our carrier is unable to locate it, we will be able to process a refund once their investigation has been completed.

We understand that missing a shipment can be quite frustrating and we can assure you that we are here to assist to the best of our ability. We can provide the following alternatives:

In place of the physical item in your order, we can make a personalized Placeholder Certificate. The certificate can be sent via email for you to print, and it includes helpful tips to create a beautiful and memorable presentation for your anniversary.

Alternatively, if the item is still in stock, we can assist you with re-placing the order. If needed, there is an option for Next Day Air shipping service as well. Then, once the original order is returned to us, we can process a refund. You can find further details about our return policies.

We would be happy to hold your shipment for you until you return! We strive to fulfill orders as soon as possible so please let us know within 1 hour of purchase as to avoid your order being packed and dispatched.

We are sorry you need to return your order! While we are happy to accept returns of in-stock items that fall within our return window, the return shipping label must be made by the purchaser. Upon creating your own return label, please add an adult signature requirement and ship your item inside a box to avoid damage in transit.

Please find further details of our return policies.

We understand how important timely deliveries are, and we do everything possible to ensure smooth shipping. However, once a package is with the carrier, delays are beyond our control.

2nd Day Air and Next Day Air fees are paid directly to the carrier, and they do not refund us for delays. Because of this, we are unable to provide refunds for these fees. We appreciate your understanding and are committed to making your experience with us as seamless as possible.

Lead time is the time we need for production only, and it does not include time for shipping. Please make sure to select an appropriate shipping option at checkout.

We understand the importance of special occasions! Whether we can accommodate a rush depends on the specifics of your order. Please contact us with your desired date, and we'll do our best to assist. However, we do recommend planning ahead whenever possible.

At this time, we are no longer offering showroom pick-ups for online orders due to our often fully booked schedule.

If you placed your order during a showroom appointment, you're welcome to pick it up in person—but this must be arranged in advance. Please contact us to schedule a time, as showroom hours are limited and by appointment only.

Thank you for your understanding!

In-stock items will be shipped within 1-2 business days *after purchase.

Our domestic orders are shipped with 2nd Day Air service via UPS and typically take 2 business days to arrive. Next Day Air service via UPS typically takes 1 business day to arrive. If shipping within the tristate area, please note that sometimes orders will arrive within 1 business day after dispatch.

Waiting time estimates for out-of-stock items (and sizes) are listed on each product page. We will reach out to you via email with a special order confirmation with more information after purchase.

Please note that shipping times may vary, and depend on your location and the shipment method selected at checkout.

We occasionally hold sales and promotions. They will be announced by our newsletter and also posted here. Please make sure to subscribe to our newsletter so you do not miss any opportunities.

All orders must be placed through our website. However, if you need any assistance or guidance during the process, we’re happy to help! Feel free to contact us, and we can assist in putting together an invoice or answering any questions you may have.

Yes. You’ll receive 10% off (maximum $200 off) your first purchase, when you subscribe to our newsletter. Simply sign up here, confirm your subscription, and we’ll send the code in the following email. 

We also offer a special birthday gift, $100 off a purchase of $500 or more. The code will be sent to you on your birthday.

Please note that these offers do not apply to One-of-a-Kind pieces.

Yes! You can find more information here.

We have an online scheduling tool that makes it easy to book your appointment - whether you are joining us in our NYC showroom or virtually via FaceTime or Google Meet!

We understand that consultations can seem a little intimidating at first, so we do our best to ensure yours is stress-free and that you are provided with warm, expert customer service so you can take your time finding the perfect piece. Click here to read an in-depth breakdown of what to expect.

Satomi Kawakita Tokyo
1st Floor A, N building 5-13-4 Minami-Aoyama, Minato-ku, Tokyo Japan 107-0062
03-6427-6899

Open: 12-7pm
Closed: Monday and Tuesday

We use various sizes and colors of diamonds and they each have different origins. Please contact us with your question and the exact item number for more detailed information. We use conflict-free diamonds wherever possible for our pieces, however, please note that we are unable to verify their country of origin.

Unlike many jewelers who apply rhodium plating to give White Gold a brighter, whiter appearance, we prefer to showcase the natural beauty of the metal. Our White Gold has a more organic hue, with soft creamy, yellowish, or grayish tones, which we believe adds to its uniqueness and appeal. Many of our customers appreciate this authentic look. Additionally, because we don’t use rhodium plating, there’s no need for periodic re-plating, as is common with most White Gold jewelry from other stores.

Our 18k white gold alloy is composed of 75.5% gold, 0.75% silver, 14.5% copper, 3.5% zinc, and 5.75% nickel. While it does contain some nickel, this is considered a low-nickel formula designed to enhance durability and resist scratches and dents.

If you have known nickel sensitivities or any concerns, we encourage you to reach out to our team for guidance.

Absolutely! We've created this guide to help you understand all the factors that affect ring sizing, as well as tips and tricks for finding your perfect fit.

This is a very common question as we have many clients outside of New York City who are unable to be sized in person. We've created this helpful guide to help you find your perfect fit, even if you can't visit our showroom!

That’s a common dilemma! While there are plenty of clever ways to secretly determine your partner’s ring size, sometimes the best approach is to find the perfect fit after the proposal. This is a special piece meant to last a lifetime, so it's important that the wearer feels comfortable with the size they prefer. We recommend choosing a resizable style or selecting an in-stock piece that can be exchanged and professionally sized afterward.

As long as you're absolutely sure the ring is worn on the correct finger and hand, we can certainly measure it. However, if you're unsure, we usually advise against this method or recommend selecting a resizable ring that can be adjusted later. It's important to remember that hands are often different sizes, with one typically larger than the other. Additionally, if the ring you have is wider than the style you plan to purchase, it may lead to an incorrect fit, as wider rings can feel tighter.

Ring sizing can be quite nuanced and subjective, as it often depends on the wearer’s personal comfort. Additionally, sizing isn’t universal and can vary slightly between jewelers due to differences in the mandrels (sizing tools) used. For the most accurate fit, we recommend visiting us in person, as we are familiar with our specific styles and fits and can ensure the best possible sizing for your chosen piece.

We recommend wearing your ring for a few seasons before deciding on any resizing. Our hands naturally change throughout the year due to factors like temperature, which can affect how a ring fits. Taking this time will help you determine whether any adjustments are truly necessary, ensuring the best long-term comfort.

Please check out a ring size conversion site like this one.

We understand how meaningful family heirloom pieces can be. While we are not able to take on full remodels or custom resets, we may be able to reset your heirloom stone into one of our existing designs. To be eligible, the stone must match the millimeter size of our settings, meet or exceed the quality of stones we use, and already be removed from its original jewelry.

If your stone meets these conditions, we’d be glad to advise on which designs may be a good fit. Please share the details of your stone, along with the report if available, through our contact form, and a member of our team will follow up with you.

We appreciate your interest in our designs! Each piece has been meticulously crafted by Satomi Kawakita with great attention to detail. While we encourage creativity when choosing from our available styles, colors, and stones, we kindly ask that you understand all designs are final and cannot be altered.

While we don’t offer fully custom designs from scratch, we do provide some semi-custom options. You can personalize certain aspects of our existing designs, such as selecting different stones or metals. However, the overall design remains as originally crafted. If you're interested in semi-custom possibilities, feel free to reach out with your request.

We’re honored you love our design! However, we only offer complete pieces and do not sell settings separately.

Yes, we do offer engraving services for our items, provided it’s technically feasible based on the size and design of the piece. Please refer to our engraving service page for additional details.

The majority of our jewelry is handcrafted by our team in our studio located in New York’s TriBeCa neighborhood. Each piece is created with meticulous attention to detail, which may result in slight variations, adding to its unique character. We greatly appreciate those who value our craftsmanship and dedication to every item we create.

Our NYC showroom is open for those who would like to see our collection – we have our entire collection here including pieces that may be unavailable at your local retailer. Please make an appointment through this page.

If you’re unable to find it on our website, it’s likely that the piece is no longer available. It may have sold out or been discontinued. We apologize for any inconvenience this may cause. However, we offer many other beautiful pieces, and we are continuously designing new collections. Please explore our current offerings or reach out to us for assistance in finding something similar.

While we appreciate your interest, our sales office and production studio are located in the same space, making phone calls challenging during studio hours due to the busy atmosphere. For the most efficient and accurate assistance, we recommend contacting us via our contact form or email. This helps us ensure clear communication and avoid any potential misunderstandings. Thank you for your understanding and cooperation!

Every item we offer is beautifully presented in a paper jewelry box, whether it's a gift or not. For special occasions, you can upgrade to a more elegant ring box. If you prefer to have all prices removed from any included receipts, please select the gift wrapping option at checkout. Please note that this option is available only for domestic orders due to international customs requirements.

We can issue an appraisal that you may submit to your insurance company. Please contact us for details.

We often release new One-of-a-Kind pieces- please check our new arrivals page. The best way to find out about any of our new designs is to subscribe to our newsletter.

You may return them, provided they were an in-stock item at the time of purchase, in accordance with our Return Policy. We encourage you to review the product descriptions carefully before making a purchase, as they contain detailed information to help guide your decision.

We do offer ring resizing for a fee; however, some of our designs are not resizable due to the unique materials or structure. Please refer to the product descriptions to see if resizing is an option for your specific ring. Prices vary depending on the style and the size adjustment needed. For more details, feel free to contact us. Please note: if you take your ring to a local jeweler for resizing without consulting us, we cannot be responsible for any potential deformation or discoloration.

We’re sorry to hear about the damage! Please visit our After Purchase page and refer to the Repair Service section for details on how we can assist you with repairs.

Our return/exchange policy only applies to items that were purchased directly through us. Please contact the store you purchased your item from and work with them accordingly.

Please refer to our Product Care section on our After Purchase page.

If the ring was an in-stock item, it may be eligible for return, provided you contact us within 5 days of receiving it. Please reach out to us for a Return Authorization number and further instructions. However, if it was an out-of-stock item, it was a special order made just for you and is non-returnable and non-exchangeable, as stated in our Return Policy. In this case, we can check if the ring can be resized—please contact us with your purchase details for further assistance.